Terms of Service

These Terms of Service ("Terms") govern access to and use of virtual assistant services provided by Naiva Services ("Naiva," "we," "us," or "our") at naiva.services. By booking a consultation, signing up for a plan, or otherwise using our services, you agree to these Terms.

1. Services

Naiva provides remote administrative and virtual assistance services, including but not limited to inbox and calendar management, customer support, data entry, bookkeeping preparation, research, travel planning, and content scheduling, as described on our website and in your service agreement.

2. Plans and payment

Services are billed on a monthly, hour-based subscription plan as selected at signup. Fees are charged in advance of each billing period. Unless otherwise agreed in writing, unused hours do not roll over to the following month.

3. Cancellation

Either party may cancel or change a plan with 15 days' written notice before the next billing date. Fees already paid for the current billing period are non-refundable except as described in our Refund Policy.

4. Client responsibilities

You agree to provide accurate information and any access, tools, or materials reasonably required for us to perform the services, and to use our services only for lawful purposes.

5. Confidentiality

We treat information shared for the purpose of delivering services as confidential and will not disclose it to third parties except as required to perform the services or as required by law.

6. Limitation of liability

To the maximum extent permitted by law, Naiva's total liability arising from these Terms or the services will not exceed the fees paid by you in the three months preceding the claim.

7. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

8. Contact

Questions about these Terms can be sent to hello@naiva.services.