Refund Policy

This policy explains how refunds and cancellations are handled for Naiva Services plans.

1. Monthly plans

Plans are billed in advance for each monthly billing period. Because assistant hours are allocated at the start of the period, fees for the current period are generally non-refundable once work has begun.

2. Cancellations

You may cancel your plan at any time with 15 days' written notice. Cancellation stops future billing; it does not refund the current billing period.

3. Service issues

If you believe work delivered did not meet the agreed scope, contact us within 7 days of delivery. We will review the issue and, at our discretion, provide corrected work, credit toward future hours, or a partial refund.

4. Billing errors

If you are charged in error (for example, duplicate billing), contact us and we will issue a full refund of the erroneous charge.

5. How to request a refund

Email hello@naiva.services with your account details and the reason for the request. We aim to respond within 2 business days.