Refund Policy

This policy explains how refunds and cancellations are handled for Naiva Services virtual assistant plans and for our digital study materials.

1. Virtual assistant plans

Plans are billed in advance for each monthly billing period. Because assistant hours are allocated at the start of the period, fees for the current period are generally non-refundable once work has begun.

2. Virtual assistant plan cancellations

You may cancel your plan at any time with 15 days' written notice. Cancellation stops future billing; it does not refund the current billing period.

3. Digital products (study guides and PDFs)

Study guides, curriculum, and other downloadable PDFs are delivered instantly after purchase. Because digital files cannot be returned once downloaded, these purchases are non-refundable.

The only exception is a broken, corrupted, or undelivered file. If your file will not open or you did not receive it, contact us within 7 days of purchase. We will first send a working replacement; if we cannot provide one, we will issue a full refund.

4. Study material subscriptions

This section covers the Practice Question Bank and the Full Study Bundle subscriptions. You may cancel a subscription with 15 days' written notice before your next billing date. When you cancel, future billing stops and the fee for your current billing period is refunded.

5. Service issues

If you believe virtual assistant work delivered did not meet the agreed scope, contact us within 7 days of delivery. We will review the issue and, at our discretion, provide corrected work, credit toward future hours, or a partial refund.

6. Billing errors

If you are charged in error (for example, duplicate billing), contact us and we will issue a full refund of the erroneous charge.

7. How to request a refund or cancel

Email support@naivaservices.com with your name, the email used at purchase, the product or plan, and the reason for your request. We aim to respond within 2 business days.