Privacy Policy

This Privacy Policy explains how Naiva Services ("Naiva," "we," "us") collects, uses, and protects information when you visit naiva.services or use our virtual assistant services.

1. Information we collect

• Contact details you provide, such as name, email address, and phone number, when you book a consult or fill out a form.
• Information you share with us to complete service tasks, such as calendar, inbox, or account details relevant to the work requested.
• Basic usage data collected automatically, such as pages visited and general device information.

2. How we use information

We use collected information to provide and improve our services, respond to inquiries, process payments, and communicate with you about your account or plan.

3. Sharing of information

We do not sell personal information. We may share information with service providers who help us operate (such as payment processors and scheduling tools), or when required by law.

4. Payment information

Payments are processed by a third-party payment processor. Naiva does not store full payment card details on its own systems.

5. Data retention

We retain information for as long as needed to provide services and meet legal or accounting obligations, after which it is deleted or anonymized.

6. Your choices

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

7. Contact

Questions about this policy can be sent to hello@naiva.services.